We make every attempt to ship your order as quickly as possible, usually within a week of receipt. We ship using the United States Postal Service. All orders are shipped priority unless other arrangements are made via telephone prior to the completion of your order online. If you would like overnight delivery of your order, please call us at (877) 347-3687 to arrange for faster delivery at an additional cost. Overnight delivery is subject to the availability of USPS overnight service in your area.
Forms of Payment
To place an order on this website, please enter the requested information including your credit card information. We accept VISA, MasterCard and Discover.
If you wish to order by regular mail, you may send in a check or money order made payable to the FASNY Museum of Firefighting. Checks must be drawn on a US bank. Please do not send cash and COD’s are not accepted.
We hope you have enjoyed our website. Please feel free to order any merchandise online through our "Gift Shop”. Or, if you would prefer to order any item(s) on this website by telephone, please call us toll-free at (877) 347-3687. You may also mail your order to us at: FASNY Museum of Firefighting, 117 Harry Howard Avenue, Hudson, NY 12534. Please be sure to include your home address and phone number. Please be aware that the items on this website are just a sampling of the inventory which we carry at the FASNY Firefighting Museum in Hudson, NY. If by chance we should run out of stock of a particular item, we will inform you promptly.
The Museum Gift Shop’s return policy is as follows:
Store and Internet orders
An item can be returned for a full refund if it is returned within 14 days of purchase in saleable condition and is accompanied by a valid cash register receipt. After 14 days, all sales are final. In the case of special orders, all sales are final with no grace period for returns.
Every item that is ordered online is inspected before it is shipped from the Museum. Please inspect any items ordered online immediately upon receipt: if any damage is observed, please make a claim with the carrier immediately. The Museum does not take responsibility for any damages incurred in shipping or costs incurred in shipping an item back and forth to the Museum to accommodate a return or exchange.
Orders purchased by New York State residents will include sales tax as applicable by local and State law.
Security and Privacy
You can order with confidence from the FASNY Museum of Firefighting. All transactions are encrypted to insure your informaiton remains secure and staff does not see or retain your credit card number during an online sale. Any personal information you provide to the Museum (name, address, phone) is retained by the Museum, but we do not sell this information to other companies.
Large Quantity Orders
If you are a New York Fire Department or other State Fire Department and wish to purchase a large number of a particular item from the online store, please use the contact form to contact us and insure the item is available in large quantity.