Terms of Sale

Shipping

The Museum makes every attempt to ship your order as quickly as possible, usually within a week of receipt. The Museum ships using the United States Postal Service. All orders are shipped priority unless other arrangements are made via telephone prior to the completion of your order online. If you would like overnight delivery of your order, please call the Museum at (877) 347-3687 to arrange for faster delivery at an additional cost. Overnight delivery is subject to the availability of USPS overnight service in your area.

Form of Payment

To place an order on this website, please enter the requested information, including your credit card information. The Museum accepts Visa, Mastercard and Discover. If you wish to order by regular mail, you may send in a check or money order made payable to the FASNY Museum of Firefighting. Checks must be drawn on a U.S. bank. Please do not send cash, and CODs are not accepted. Please remember to add applicable sales tax.

Ordering Options

The Museum hopes you have enjoyed the website. Please feel free to order any merchandise online through the Museum’s Gift Shop. If you would prefer to order any item(s) on this website by telephone, please call the Museum toll-free at (877) 347-3687. You may also mail your order to the FASNY Museum of Firefighting, 117 Harry Howard Avenue, Hudson, 12534. Please be sure to include your home address and phone number. If, by chance, the Museum runs out of stock of a particular item, someone will inform you promptly.

Returns

The Museum Gift Shop’s return policy is as follows:

Store and internet orders

An item can be returned for a full refund if it is returned within 14 days of purchase in saleable condition and is accompanied by a valid cash register or internet receipt.

Every item that is ordered online is inspected before it is shipped from the Museum. Please inspect any items ordered online: If any damage is observed, please make a claim with the carrier immediately. The Museum does not take responsibility for any damages incurred in shipping or costs incurred in shipping an item back and forth to the Museum to accommodate a return or exchange.

Sales Tax

Orders purchased by New York State residents will include sales tax, as applicable by state law.

Large Quantity Orders

If you are a New York fire department or other state fire department and wish to purchase a large number of a particular item from the online store, please call the Museum at (877) 347-3687 and ensure the item is available in large quantity.